Refund Policy

Last updated: 7 October 2026

Free keys

Free keys cost nothing, so there is nothing to refund.

Digital content

Premium access is digital content delivered immediately after payment. Under EU and French consumer law you normally have 14 days to withdraw from a purchase. Because access starts immediately, you are asked at checkout to request immediate access and to acknowledge that you lose that right of withdrawal once access starts. Weekly and monthly plans can be cancelled at any time from your dashboard, with no notice period.

When we refund

If a purchased plan does not work and we cannot fix it within a reasonable time, you are eligible for a refund. If you were charged twice, or charged without receiving access, you are eligible for a refund. If a game you bought a plan for stops being supported shortly after purchase, ask us and we will look at it case by case.

When we do not refund

Account actions taken by Roblox or a game, such as bans, kicks or lost items. A key revoked for sharing, reselling or abuse. A change of mind after access was delivered and used. Cancelling a weekly or monthly plan stops future renewals but does not refund the current period.

How to ask

Open a ticket in the Sable Hub Discord server with the Discord account you used to buy and your order details. We reply within a few days and refunds go back to the original payment method.

Mandatory rights

Nothing here limits any right you have under mandatory consumer law where you live.